Restaurant 餐廳神秘顧客

餐廳秘密客不是美食評論家.

進行餐廳秘密客任務的報酬常是一份餐點，大多時候沒有額外的費用。我們必須記住：餐廳秘密客不是美食評論員，考核的重點是"服務"而非"商品的品質"也非"產品的售價"。問卷內要求我們客觀給予評論，但"如人飲水、冷暖自知"我們要如何"不加個人意見或感受"地評論餐點呢？以下是我們的建議：

• 重點在"食物"，而不是"我"或"我們"。 Focus on the food, instead of on yourself or your companion. Remember that the client just wants us to tell them about their food, instead of what you or your companion did, said or thought. For example,
  I ordered the Chicken Fried Steak. I thought it was cooked properly, and it was tender as I ate it. I really enjoyed it. The Chicken Fried Steak was cooked properly and tender. It was very enjoyable.

• 直接說明哪裡有誤，而不是告訴我們你覺得應該怎麼做才對。我們的任務是告訴我們的客戶事實上發生了什麼，由他們根據事實，覺得怎麼做才對。Tell them what exactly was wrong, rather than what you feel they should do about it. Keep in mind that our job is to simply give our client the facts. We want to allow them the opportunity to take those facts and determine what needs to be done about any issues encountered. Example: The Filet needed to be put on the grill longer. The fries needed some salt.(菲力應該要烤久一點、薯條應該要加一點鹽） The Filet was undercooked. The fries were unsalted and bland. (菲力不是我要求的熟度。薯條沒有加鹽、淡而無味。）

• 使用正確的文字和文法。我們了解很難百分之百客觀描述味道，但請務必避免絕對主觀的描述如超難吃、看起來噁心、超好吃、好吃等。Use words that do not have a strong negative connotation and that are professional, as well as grammatically correct. We know it is hard to be 100% objective when you describe how something tastes, as everyone’s tastes are different. Try to avoid using words that create an extremely strong negative feeling, like: gross, disgusting, nasty. Other words and phrases to avoid include yummy, tasteful, and good-tasting. Some excellent descriptions to use would be things like flavorful, perfectly cooked, well-seasoned, undercooked, bland, burnt, fresh, appealing.

• 務必根據走訪說明的標準給分：The ratings are as follows: Excellent/Exceptional: Item is prepared just as it should be and has no problems at all. Very Good: Item is still tasty and prepared well, but has a minor issue, like the temperature being slightly off, slightly underseasoned, etc. Satisfactory/Fair: Item has more than just a slight problem with seasoning/temperature, multiple parts of the dish have issues or are incorrectly prepared. Poor: All parts of the dish have issues, portions of the dish are inedible.

若有任何建議或問題，歡迎您留言